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FAQs

General

How big are the cups?

They are 11oz (325ml) each

Are they Dishwasher and Microwave safe?

Yes these are both dishwash and microwave safe

Can I change the colour of the kapu?

In the mixed set you have a choice of colours to choose from and we can create the set as requested. 

How do I place an order?

Head to our Shop and choose which kapu you are after and follow the process from there.

Process & Shipping Policy

How long does it take to process my order?

As we are a very small business and run our online store from our home we try our very best to process an order within 2-3 working days but cannot always guarantee this as the process time can vary if there are many orders to process or if it is coming close to a public holiday. All products are made as ordered we do not hold stock prior.

Shipping Policy

Once the order has been processed it will be sent out on the Friday after it is made or as close to this day as possible. Our courier does not pick up on weekends or public holidays. Once the product has left our home we have no control over the time it takes to arrive to you so please keep an eye on your tracking number for the most up to date information.

Closer to public holidays such as Christmas and New Years couriers will be very busy so there can be extra delay due to backlog so please keep this in mind when purchasing for Christmas.

Shipping Costs

Shipping will show at checkout

Do you ship overseas?

At this stage we have set up to ship to Australia and within New Zealand only. 

 

PLEASE NOTE: NZ Post are prioritising Courier delivery for Standard Post so sending to Australia will have heavy delays, please check tracking number for status of package regularly 

Can I pick up my order?

Unfortunately we do not allow pick ups

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